Warranty & Return

Non-defective product(s)

Should you change your mind after purchase, please contact our customer service department immediately. We will cancel your order as your request. However, if your order has been shipped out, you will be responsible for all the shipping (including the original shipping, handling and return postage), and 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).

Should you open the package, but do not want to accept the received product(s). A RMA number from us is necessary and 10% restocking fee will be charged.

We try our best to make you get desired products as soon as possible. In case you receive wrong products due to our shipping error, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after receiving the return products.

Defective product(s)

All our products have full 1 year warranty. Defective products may be replaced if returned within 1 year from the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return them directly to us without getting a RMA number. It may make us difficult to find your transaction record so as to delay exchange or refund process.

Defective products must be returned within 30 days from the RMA issuing date. Otherwise no replacement or refund will be made.

If the products are over the warranty period or misused, it will be void to get a replacement or refund.

RMA Procedure

After receiving the products from us, please keep well the package and enclosed documents inside it. As they are all necessary for you to return the products received from us when you receive defective product(s).

Call or email our customer service department for a RMA number. It will be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.

Repack in original package with everything received, including enclosed documents. Missing any part of original component may incur refusal from us.

Please write the RMA number clearly on the outside of package and send it back to us. Please note you should be responsible for the loss shipment. You can insure the package to reduce potential loss you may suffer.

Note:

Please Email to us, do not ship anything back to us without getting a RMA number first. It may delay you getting a replacement or refund if we just receive products back without prior knowledge.
Contact us via: order@e-battery.co.uk